Terms and Conditions

Overview

Thank you for visiting our website Happy Inside Out.

By browsing and purchasing from this website, you are agreeing to comply with, and be bound by the following terms and conditions of use, which together with our privacy policy govern the relationship between you and Happy Inside Out in relation to this website.

The term ‘Happy Inside Out’ or ‘us’ or ‘we’ refers to the owner of the website whose contact details are: Email: hello@happyinsideout.co.uk , Tel: 07971 000519. The term ‘you’ refers to the user or viewer of our website.

The Contract between us

When you place an order, it is only accepted once full payment of is received. Once payment has been received you will receive an order confirmation. Our acceptance of your order brings into existence a legally binding contract between us.

In the unlikely event that the goods or services are no longer available, or that we have made a pricing mistake, we will email you to advise you of the options.

Price

The price payable for your order is set out on the website along with postage details.

Availability

If we cannot supply a product or service ordered, you will receive an email and have the option to wait until we can provide the product or service or to cancel the order with a full refund.

Cancellation by yourselves

If your order has not been despatched in the stated timescales, you are free to cancel your order by email at hello@happyinsideout.co.uk Your statutory rights are not affected.

Cancellation by us

We reserve the right to cancel the order if we have insufficient stock to deliver the products you have ordered. If this happens, we will contact you to advise when the product will be back in stock.

Delivery

Your order will be dispatched within 2-3 working days of being placed. If there is a delay, we will contact you. Please order with enough lead-time, as we cannot be liable for any loss caused to you by late delivery.

At the present time, we only ship to Mainland UK. Please contact us for overseas delivery at: hello@happyinsideout.co.uk

UK orders will be sent by Royal Mail 2nd Class post.

The order will be delivered to the delivery address provided. It is your responsibility to provide us with accurate delivery information.

If Royal Mail or other delivery partner has attempted delivery whilst you were out, a note should have been left advising you of your parcel.

Please note that we cannot be held responsible for any damage caused through postage such as climatic conditions affecting the product.

We make sure that all items are in perfect condition before they are sent to you. If your parcel does arrive in a poor condition, please contact us. We shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question.

Payment Data

Our payment processing is provided by a secure third-party payment services provide, Stripe.com. At no time is any private payment data such as credit card numbers, expiry dates or CVC numbers given to, visible to, or stored by Happy Inside Out.

See the Privacy Policy for further information on data management.

Returns

There may an occasion where you may need to return a product. Our refund and returns policy lasts 7 days from receipt. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To return an item, please email us for queries, full return details and address: hello@happyinsideout.co.uk

You will receive a refund if there is a problem with the product or an error on our part.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@happyinsideout.co.uk

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email: hello@happyinsideout.co.uk for further information.

Need help?

Website

Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorised use or abuse of this website may give rise to a claim for damages and/or be a criminal offence. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

Website disclaimer

The information contained in this website is for general information purposes only.

The information is provided by Happy Inside Out and while we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, Happy Inside Out takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. If you are having problems please get in touch with us.

Copyright notice

Any redistribution or reproduction of part or all the contents in any form is prohibited without our permission. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.